Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases. Follow the checkout steps to enter your delivery information and payment details.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe.

Yes! You'll receive an email confirmation immediately after placing your order. This includes your order number and details of what you've purchased.

Once an order is placed, we begin processing it right away. Please contact us immediately at 07414776536 if you need to make changes. We'll do our best to help, but we can't guarantee changes once processing has begun.

You can view your order status by logging into your account and visiting the Orders page. For shipped orders, you'll receive tracking information via email.

Out of stock items will be clearly marked on the product page. You can contact us to ask about restocking dates or similar alternatives we might have available.

Yes! We offer UK-wide shipping to all addresses in England, Scotland, and Wales.

We offer three delivery options: in-store pickup (free), local delivery within the Peacehaven area, and UK-wide shipping. Delivery costs are calculated at checkout based on your location and items ordered.

Standard UK shipping typically takes 3-5 business days from dispatch. Local delivery in the Peacehaven area usually takes 1-2 business days. In-store pickup is available during shop hours.

Shipping costs vary based on your location and the items in your order. In-store pickup is always free. Exact shipping costs will be shown at checkout before you complete your purchase.

Absolutely! Choose the "Store Pickup" option at checkout and we'll notify you when your order is ready. You can collect during our opening hours: Monday - Saturday: 9:00 AM - 5:00 PM and Sunday: Closed.

Currently we only ship within the UK. We hope to offer international shipping in the future.

We offer a 14-day return window from the date you receive your order. Items must be unused, in original condition, and in original packaging.

Contact us at 07414776536 or via our contact form to request a return. We'll provide you with return instructions and our address. You'll be responsible for return shipping costs.

Refunds are processed within 5-7 business days of receiving your returned item. The refund will be issued to your original payment method. Please allow additional time for your bank to process the refund.

We do our best to keep our website up to date. However, stock can change quickly. If an item is out of stock, it will be clearly marked on the product page. Contact us if you're interested in a specific item.

Care instructions vary by product. For greeting cards, keep them away from direct sunlight and moisture. For gifts and home items, specific care instructions will be included with your order or on the product page.

Yes! Many of our popular items are restocked regularly. However, some items from independent makers may be limited edition. Contact us to ask about specific items.

Absolutely! Every order is packed with care so it arrives safe and sound.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and access your order history for easy reordering.

Click "Sign Up" in the top navigation, then enter your email and create a password. You'll also be prompted to create an account during checkout if you don't have one.

Click "Forgot Password" on the login page and enter your email address. We'll send you a link to reset your password.

Log into your account and visit the "Orders" section. You'll see all your past orders with details and status updates.

Yes! We take data security seriously. All payment information is processed securely through Stripe and we never store your card details. Your personal information is encrypted and handled in accordance with GDPR.